Susanne Frank studied American studies, English, and theater studies (MA) at the Friedrich Alexander Universität Erlangen-Nürnberg before training as an online journalist. She was responsible for public relations in the marketing department of a medium-size software company for 11 years before switching from PR to journalism in 2015. She has occupied roles as editor and editor-in-chief at several prominent German trade magazines and has been working as a freelance journalist since 2019.